You may notice a test result appear in your NHS app referring to segmentation. Segmentation is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way.
Patient News
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/K81010/RSV%20vaccine%20image.png)
Following guidance from the Joint Committee on Vaccination and Immunisation (JCVI), from 1 September 2024 there will be 2 new RSV vaccination programmes, during pregnancy for infant protection and for older adults.
For more information on the RSV vaccine you can read the leaflet below:
Following guidance from the Joint Committee on Vaccination and Immunisation (JCVI), from 1 September 2024 there will be 2 new RSV vaccination programmes, during pregnancy for infant protection and for older adults.
For more information on the RSV vaccine you can read the leaflet below:
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/K81010/CHIS+Accessible+Letters+Digital+Screen.jpg)
EasyRead, Braille Grade 1 and 2, Large Font (16, 20, 24 and 28) and Yellow Background
To change your letter type, please email Child Health with your child's name, date of birth and the type of letter to scwcsu.child.comms@nhs.net or ask a nurse or health visitor to contact Child Health for you.
For more information on childhood vaccinations and the diseases they protect against visit vaccineknowledge.ox.ac.uk
EasyRead, Braille Grade 1 and 2, Large Font (16, 20, 24 and 28) and Yellow Background
To change your letter type, please email Child Health with your child's name, date of birth and the type of letter to scwcsu.child.comms@nhs.net or ask a nurse or health visitor to contact Child Health for you.
For more information on childhood vaccinations and the diseases they protect against visit vaccineknowledge.ox.ac.uk
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/K81010/folic%20acid.png)
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/K81010/Poster%20Final.jpg)
Access the survey using the following web address:
Access the survey using the following web address:
Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.
The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.
In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.
For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/
Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.
The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.
In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.
For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/K81010/Poster-explaining-that-community-pharmacy-can-provide-support-and-advice-on-minor-illnesses-healthy-living.jpg)
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/K81010/costofliving.png)
If you are struggling financially and having to make difficult decisions – help is available.
For further information please click the links below:
If you are struggling financially and having to make difficult decisions – help is available.
For further information please click the links below:
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/K81010/KAW_Doctor_A4_Poster_KAW18_02_LR%201%20of%201.jpg)
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/K81010/PMOS%20Recycling%20Week%20Poster%20-%20Element%206.jpg)
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/K81010/Measles-is%20your%20child%20protected.gif)
Protect your child against Mumps, Measles and Rubella (MMR) and prevent potentially serious illness by contacting their GP practice to book their first MMR vaccine appointment.
For more information on the MMR vaccine please see the links below:
Protect your child against Mumps, Measles and Rubella (MMR) and prevent potentially serious illness by contacting their GP practice to book their first MMR vaccine appointment.
For more information on the MMR vaccine please see the links below:
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/H81013/557x400.png)
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/frimley/getUBetter_website_banner_Wide%20%28002%29.jpeg)
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Monday 19 September, the date of Her Majesty Queen Elizabeth II’s State Funeral, will be a national bank holiday. As a result, the surgery will be closed.
If you have an appointment booked with us for Monday we will contact you to make alternative arrangements. Please bear with us while we contact patients individually – do not call us direct.
If you need health support over the weekend or during the bank holiday visit https://111.nhs.uk/ or call NHS 111. You will be directed to the most appropriate health service in a timely and safe way.
Thank you for your patience and understanding during this time.
Monday 19 September, the date of Her Majesty Queen Elizabeth II’s State Funeral, will be a national bank holiday. As a result, the surgery will be closed.
If you have an appointment booked with us for Monday we will contact you to make alternative arrangements. Please bear with us while we contact patients individually – do not call us direct.
If you need health support over the weekend or during the bank holiday visit https://111.nhs.uk/ or call NHS 111. You will be directed to the most appropriate health service in a timely and safe way.
Thank you for your patience and understanding during this time.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Healthier Together is website used by the Frimley ICS for helping parents (and clinicians) with advice on all aspects of health and illness for children including navigating services. Please can you add this to our website (& Mag Hse if they do not already have it)
Home :: Frimley HealthierTogether (frimley-healthiertogether.nhs.uk)
Healthier Together is website used by the Frimley ICS for helping parents (and clinicians) with advice on all aspects of health and illness for children including navigating services. Please can you add this to our website (& Mag Hse if they do not already have it)
Home :: Frimley HealthierTogether (frimley-healthiertogether.nhs.uk)
The Spring booster campaign has been given the green light to go-ahead starting next week from Monday 21st March.
You will be eligible if you are:-
- 75 years and over - as at 30th June 2022
- or 12 yrs+ who are immunosuppressed
It must be 6 months* since your last vaccination and 28 days since a positive Covid-19 diagnosis.
*Some immunosuppressed patients who are eligible for the Spring Booster may be called earlier than 6 months to align all boosters.
Eligible patients will be contacted in order as they become eligible so please wait to be contacted.
All eligible patients will be contacted either by telephone or email, or via a text message from which they can book online directly.
Limited appointments will be available via the NHS National Booking System.
This applies to patients from Binfield Surgery, Sandhurst Group Practice, Great Hollands Medical Practice, Waterfield Practice, Easthampstead Surgery, Ascot Medical Centre, Green Meadows Surgery, Kings Corner Surgery and Magnolia House, Forest Health Group and Gainsborough.
The Spring booster campaign has been given the green light to go-ahead starting next week from Monday 21st March.
You will be eligible if you are:-
- 75 years and over - as at 30th June 2022
- or 12 yrs+ who are immunosuppressed
It must be 6 months* since your last vaccination and 28 days since a positive Covid-19 diagnosis.
*Some immunosuppressed patients who are eligible for the Spring Booster may be called earlier than 6 months to align all boosters.
Eligible patients will be contacted in order as they become eligible so please wait to be contacted.
All eligible patients will be contacted either by telephone or email, or via a text message from which they can book online directly.
Limited appointments will be available via the NHS National Booking System.
This applies to patients from Binfield Surgery, Sandhurst Group Practice, Great Hollands Medical Practice, Waterfield Practice, Easthampstead Surgery, Ascot Medical Centre, Green Meadows Surgery, Kings Corner Surgery and Magnolia House, Forest Health Group and Gainsborough.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111.
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
EMIS Health have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.
They would like to share the following guidance from Patient Access:
- EMIS Health advise users of Patient Access to check the name and email address of the sender; all emails from Patient Access will come via an email address that ends in @patientaccess.com.
- EMIS Health advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
- EMIS Health strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
- Email addresses used to register for Patient Access account are secure. They do not share any data and no data is ever saved or stored on any device you use to access Patient Access.
EMIS Health have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.
They would like to share the following guidance from Patient Access:
- EMIS Health advise users of Patient Access to check the name and email address of the sender; all emails from Patient Access will come via an email address that ends in @patientaccess.com.
- EMIS Health advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
- EMIS Health strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
- Email addresses used to register for Patient Access account are secure. They do not share any data and no data is ever saved or stored on any device you use to access Patient Access.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
We have been working closely with the local community since 2017 to develop a proposal for a new health hub that will bring together Magnolia House Surgery and Kings Corner Surgery on a single site and within a new, purpose-built building.
Over the last 12 months, general practice has undergone considerable adjustment in response to COVID-19, with the way patients access their GP and other healthcare professionals evolving to balance remote consultations and safe face to face consultations.
In response, we have reviewed all the available evidence to make sure our plans for the new Sunningdale Health Hub deliver the best possible care for patients, in a building that is carefully designed to allow flexible use to meet future clinical needs.
Throughout the planning process we have sought residents’ views on our proposals: we have asked residents what they liked about the plans and what they would like us to change. Reflecting on the feedback we have received, we have made some further amendments to the plans.
We would also like to make you aware of a webinar that we are holding for the wider community on the 22nd June from 6.00pm – 7.30pm to explain how the proposals have changed. There are more details in the accompanying newsletter, which has been distributed to local households around the site, about the forthcoming community event and how to sign up.
We have been working closely with the local community since 2017 to develop a proposal for a new health hub that will bring together Magnolia House Surgery and Kings Corner Surgery on a single site and within a new, purpose-built building.
Over the last 12 months, general practice has undergone considerable adjustment in response to COVID-19, with the way patients access their GP and other healthcare professionals evolving to balance remote consultations and safe face to face consultations.
In response, we have reviewed all the available evidence to make sure our plans for the new Sunningdale Health Hub deliver the best possible care for patients, in a building that is carefully designed to allow flexible use to meet future clinical needs.
Throughout the planning process we have sought residents’ views on our proposals: we have asked residents what they liked about the plans and what they would like us to change. Reflecting on the feedback we have received, we have made some further amendments to the plans.
We would also like to make you aware of a webinar that we are holding for the wider community on the 22nd June from 6.00pm – 7.30pm to explain how the proposals have changed. There are more details in the accompanying newsletter, which has been distributed to local households around the site, about the forthcoming community event and how to sign up.
Minor illness and injury services at the Bracknell Urgent Care Centre are to be temporarily suspended as part of the national effort to combat Covid-19 (coronavirus). This is a temporary change to the service for our local population and we will continue to monitor and review the impact. Some services will still be available at Brants Bridge, Bracknell, but they will be by pre-booked appointment only. No walk-ins allowed.Please know more details here.
Minor illness and injury services at the Bracknell Urgent Care Centre are to be temporarily suspended as part of the national effort to combat Covid-19 (coronavirus). This is a temporary change to the service for our local population and we will continue to monitor and review the impact. Some services will still be available at Brants Bridge, Bracknell, but they will be by pre-booked appointment only. No walk-ins allowed.Please know more details here.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
As a result of COVID-19 pandemic, we have had to adopt and make huge changes in how we are all working. Our priority is to limit the spread of the COVID-19 virus and to keep our staff and patients safe whilst also trying to provide services as we go along.
Making an appointment
- As a result we have adopted a triage system which means all requests for GP appointments are prioritised based on clinical need:-
Appointments can be made by:-
- E-consult via our website www.kingscornersurgery.co.uk
- Telephoning reception (if you are unable to do an E-consult)
- E-consult is a tried and tested system which you can use to get self-help information, Pharmacy advice or request help from a GP.
When an E-consult is viewed by a GP, they may send you a text with some advice, arrange a prescription for you, or arrange a longer routine telephone consultation. In some situations you may even be asked to attend for a face to face appointment.
- When telephoning the practice please be prepared to give the receptionist some information about your condition so that they direct you to the most appropriate member of our clinical team.
Attending an appointment
- If you have been asked to attend the surgery for an appointment:-
- Please arrive at your appointment time (not too early) as we have no inside waiting facilities at present
- On arrival please ring the buzzer to the left of the front door
- On entering the building a face covering MUST be worn
- Once inside you will be asked to sanitise your hands
- You will then be escorted straight to the relevant consulting room
Our staff are here to help, however, they may not always be able to offer you exactly what you ask for.
Please read “Know Where to Go When Feeling Unwell” for guidance on who to contact:-
As a result of COVID-19 pandemic, we have had to adopt and make huge changes in how we are all working. Our priority is to limit the spread of the COVID-19 virus and to keep our staff and patients safe whilst also trying to provide services as we go along.
Making an appointment
- As a result we have adopted a triage system which means all requests for GP appointments are prioritised based on clinical need:-
Appointments can be made by:-
- E-consult via our website www.kingscornersurgery.co.uk
- Telephoning reception (if you are unable to do an E-consult)
- E-consult is a tried and tested system which you can use to get self-help information, Pharmacy advice or request help from a GP.
When an E-consult is viewed by a GP, they may send you a text with some advice, arrange a prescription for you, or arrange a longer routine telephone consultation. In some situations you may even be asked to attend for a face to face appointment.
- When telephoning the practice please be prepared to give the receptionist some information about your condition so that they direct you to the most appropriate member of our clinical team.
Attending an appointment
- If you have been asked to attend the surgery for an appointment:-
- Please arrive at your appointment time (not too early) as we have no inside waiting facilities at present
- On arrival please ring the buzzer to the left of the front door
- On entering the building a face covering MUST be worn
- Once inside you will be asked to sanitise your hands
- You will then be escorted straight to the relevant consulting room
Our staff are here to help, however, they may not always be able to offer you exactly what you ask for.
Please read “Know Where to Go When Feeling Unwell” for guidance on who to contact:-
There is a National online system for getting a Fit note for the purpose of self-isolation. You do not need to contact or see the GP for this.Just visit https://111.nhs.uk/isolation-note/
There is a National online system for getting a Fit note for the purpose of self-isolation. You do not need to contact or see the GP for this.Just visit https://111.nhs.uk/isolation-note/
Shingles Vaccines are available for 70 to 80-year olds. Appointments can be booked via reception.
Shingles Vaccines are available for 70 to 80-year olds. Appointments can be booked via reception.