We have been notified that our IT systems are now back up and running. However, due to the outage on Friday and over the weekend, we have a backlog of appointments and prescriptions to catch up on. It may therefore take slightly longer to process prescriptions and this may also affect appointment availability so we would appreciate it if you could contact us with anything less urgent later on in the week. Thank you to all our patients for your understanding and we apologise for any inconvenience the national IT issue may have caused.
You may notice a test result appear in your NHS app referring to segmentation. Segmentation is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way.
Practice Policies
Your information, what you need to know
This privacy notice explains why we collect information about you, how that information will be used, how we keep it safe and confidential and what your rights are in relation to this.
Why we collect information about you
Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation. These records help to provide you with the best possible healthcare and help us to protect your safety.
We collect and hold data for the purpose of providing healthcare services to our patients and running our organisation which includes monitoring the quality of care that we provide. In carrying out this role we will collect information about you which helps us respond to your queries or secure specialist services. We will keep your information in written form and/or in digital form. The records will include basic details about you, such as your name and address. They will also contain more sensitive information about your health and also information such as outcomes of needs assessments.
Please read our entire Privacy Notice here.