We have been notified that our IT systems are now back up and running. However, due to the outage on Friday and over the weekend, we have a backlog of appointments and prescriptions to catch up on. It may therefore take slightly longer to process prescriptions and this may also affect appointment availability so we would appreciate it if you could contact us with anything less urgent later on in the week.  Thank you to all our patients for your understanding and we apologise for any inconvenience the national IT issue may have caused. 

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You may notice a test result appear in your NHS app referring to segmentation. Segmentation is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support  personalised care and ensures you get the right support in a timely way.

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Feedback

The NHS Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

We are aware that things can go wrong resulting in an unsatisfied experience. Please contact the practice to advise us about any concerns you may have.

This form is for feedback only and no requests for medications, appointments or other issues will be actioned.